We’re Here to Help

Have questions about sizing, orders, shipping, or returns? Our team is always happy to assist you and ensure a smooth shopping experience with Orvex.

Customer Support

Support Email:
support@orvex.co.in

General Inquiries:
info@orvex.co.in

Response Time:
Usually within 24 hours

Business Hours:
Whole week
10:00 AM – 7:00 PM IST

Frequently asked questions

How long does shipping take?

Orders are usually delivered within 4–8 business days depending on your location.
Do you offer returns?

Yes, we offer a 7-day return policy on eligible products.
How can I track my order?

Tracking details are shared via email once your order has been dispatched.
What should I do if I receive a damaged or incorrect item?

Please contact us within 48 hours of delivery with your order details and product images so we can assist you quickly.
How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
What if my issue is urgent?

If your matter is urgent, please mention “Urgent” in the subject line of your email along with your contact number. Our team will try to call you back within 2 hours during business hours.